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Future Shock provides web hosting on powerful Microsoft Windows 2003 based servers - we do not provide Linux hosting. We offer a number of different hosting plans to suit every budget, with prices as low as £20 per year for basic hosting.

Our servers are provided by Rackspace UK and are located in London data centres operating with at least 99.99% uptime. We provide domain registration and management services - we are a Nominet Member and tag holder (for .uk domains) and JANET Approved ISP Member (for .ac.uk and .gov.uk domains). We are a Comodo SSL partner allowing us to add fantastically priced HTTPS secure encrypted communication to your website in just minutes.

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Clean and Intelligent Web design

Good-looking and user-friendly websites for companies of all sizes

We specialise in the production of reliable, straightforward and easy-to-use solutions which cater to the needs of users.

Whether you just want a simple contact form or a full e-commerce site, we can code it for you.
Expert level programming in ASP.NET, ASP Classic, JavaScript, XML/XSL, HTML and CSS, SQL Server and Microsoft Access. WCAG Accessibility to AAA conformance where required. Search engine friendly and easy to maintain HTML markup. Static Sites, Content Management Systems, and many other project types delivered on time and on budget.

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From the black arts of web marketing to improving your brand, we can assist in getting your website, and your company, the attention it deserves.

We don't pretend there's a big secret to web marketing. Using basic principles and ethical techniques, we've helped many companies move up in the search engine rankings in competitive markets such as Spanish property and children's clothing. We offer everything from straightforward advice to full online marketing services, including link campaigns and Adwords management. Whatever your budget, and whatever your market, we can help.

We also help with traditional ("offline") marketing - writing press releases, or working with your managers or external marketing consultants to achieve brand objectives.

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Our most recent news

14th October 2013 We have released a new version of our Date Picker product to fix a problem with the newest release of Google Chrome

4th April 2013 We have discontinued our Free Date Picker product after 8 years of service

3rd April 2012 We are pleased to release Worldwide Dispensers a redesigned site to match Rapak and DS Smith PLC design

20th March 2012 Redesigned and released Rapak to match the new look of DS Smith PLC

19th March 2012 Released V2 of TheSupportDirectory

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Working with the Internet since it began!

Knowledge, experience and the ability to listen

We are a small family-run business situated at the edge
of the Peak District in the centre of the UK. We've been trading as Future Shock since 1995 and became a UK private limited company in 2004. We have a very broad range of experience in the design, programming and marketing of both web-based and more traditional media.

We have worked with clients of all scales, ranging from international investment banks and multinational PLCs
to sole traders and personal home sites. We've built
e-commerce sites, estate agent sites, bespoke content managed systems, and information websites. We pride ourselves on delivering sites which best meet our clients' needs - whoever they may be and whatever their budget.

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Legal Guidelines

Information for businesses on selling goods or services to consumers by mail order, on the internet, by telephone, fax or by digital television

New regulations for business to consumer distance selling

If you sell goods or services to consumers:
  • on the internet or digital television
  • by mail order, including catalogue shopping
  • by phone
  • by fax
The Consumer Protection (Distance Selling) Regulations 2000 may apply to your business.

Key features of the regulations:

  • the consumer must be given clear information about the goods or services offered
  • after making a purchase the consumer must be sent confirmation
  • consumer has a cooling-off period of 7 working days
  • new powers for local Trading Standards Departments and the OFT

Introduction

The Consumer Protection (Distance Selling) Regulations 2000 (SI 2000 No. 2334), transpose into UK law Directive 97/7/EC on the protection of consumers in respect of distance contracts. The scope of the Regulations is very broad. They cover both goods and services, where the contract is made without any face to face contact between supplier and consumer.

Many businesses already use terms and conditions that meet these regulations, but all need to check that they do comply.

The purpose of the Directive is to increase consumer confidence and so strengthen the single European market by providing an agreed minimum level of consumer protection throughout the EC. The aim of the cooling-off period is to give consumers an opportunity to examine the goods or services being offered, as they would have when buying in a shop.

The right to cancel is fundamental, however this is balanced in the Regulations by the consumer's responsibility to take care of the goods before returning them. The Directive does not apply to business to business transactions.

Prior information

The seller must provide clear and comprehensible information to enable the consumer to decide whether to buy. This must include:
  • the seller's name and, if payment is required in advance, his/her postal address
  • a description of the goods or services
  • the price including all taxes
  • delivery costs where they apply
  • arrangements for payment
  • arrangements and date for delivery
  • the right to cancel the order
  • how long the offer or the price remains valid

Telephone selling

If a business uses cold calling by telephone to sell to consumers, the caller must clearly identify the business (s)he represents and the commercial purpose of the call at the beginning of the conversation.

Written confirmation

When an order has been made the seller must send to the consumer confirmation of the prior information in writing or another durable medium, such as fax or e-mail, unless it has already been provided in writing, eg. in a catalogue or advertisement. This should include information on when and how the consumer can exercise the right to cancel, a postal address where (s)he can contact you and details of any after-sales services and guarantees. The seller must provide this confirmation at the latest by the time that the goods are delivered or, in the case of services, before or in good time during the performance of the contract.

If you are providing a service with no specified end date or for a period of more than one year, for example a mobile phone, satellite or cable television or gas and electricity supply, you must also send details about when and how the consumer can terminate the contract.

Definitions

A distance contract is defined in the Regulations as "any contract concerning goods or services concluded between a supplier and a consumer under an organised distance sales or service-provision scheme run by the supplier who, for the purpose of the contract, makes exclusive use of one or more means of distance communication up to and including the moment at which the contract is concluded".

The Directive applies only to contracts concluded in the context of organised distance sales or service-provision schemes, so it is probable that the Regulations do not apply if a business:

a) does not normally sell to consumers in response to letters, phone calls, faxes or e-mails and

b) does not operate an interactive shopping web site

If, for example, you do not usually supply consumers by distance means, but you agree to do so in response to a one-off request, you do not need to comply with the Regulations. However, if your business regularly handles "one-off" requests and is organised so that it can deal with such requests (ie. there is for example a mail order facility), you do need to ensure that you fulfil the Regulations.

Exclusive use of one or more means of distance communications
This means that there has been no face to face contact with a representative of your business or someone acting indirectly on your behalf, such as in a showroom or a door to door salesman, up to and including the moment when the consumer confirms his/her order to buy the goods or service offered. More than one means of distance communication may be used. For example, a television or newspaper advertisement could give a website address or telephone number that enables the consumer to place an order.

A list of examples of means of distance communication relevant to these Regulations is given at Schedule 1 to the Regulations. These include mail, telephone, e-mail, fax, printed advertising, radio and television.

This is a summary of the Regulations and you should not rely on it for an authoritative statement of your legal position.

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