9am - 5pm GMT Mon to Fri, call +44 (0)1629 825550
For urgent out-of-hours hosting support only please text +44 (0)7813 991443 (include a brief description and your contact number if different from phone used to send SMS). Please do NOT call this number directly.
Address: Atrium Offices, Town Hall, Wirksworth, Derbyshire, DE4 4EU, United Kingdom
Telephone support is only available between 9am and 5pm GMT Monday to Friday. Our prefered methods of receiving support requests is using the form below. We will attempt to respond to all requests within 24 hours, often much quicker.
If you believe our servers our being used to send spam email or any other form of abuse, please notify us using the form. We do NOT support or accept any abuse of our servers, and are strongly opposed to any form of unsolicited or spam email. Severe measures will be taken upon any reported or detected abuse of our servers, although we may contact you for proof of the abuse.
We aim to provide a very high-quality and personal service to all our clients. If you are in any way dissatisfied with the service you receive from our company, please contact us or complete the form. We will investigate your concerns then contact you to discuss our findings and agree upon a suitable resolution. If you are not satisfied with the response your receive, please let us know and it will be escallated to a higher level of staff.